Returns & Exchanges
At NewJaisa, we stand by the quality of our refurbished electronics with a hassle-free 7-day return policy to ensure your complete satisfaction. If your device doesn't meet your expectations, we provide a seamless process for exchanges or full refunds.
Initiate Request
Log into your NewJaisa account and navigate to 'My Orders' to select the item you wish to return and submit a formal request within 7 days of delivery.
Quality Verification
Our support team will review your request and may ask for photos or videos of the device to confirm its condition and verify any reported technical issues.
Free Doorstep Pickup
Once approved, we will arrange a complimentary courier pickup from your address; please ensure the device is factory reset and packed securely in its original box.
Refund or Replacement
After the item reaches our warehouse and passes a final inspection, we will initiate your full refund or dispatch your replacement unit within 48 hours.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing